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dharmesh

@dharmesh

Co-founder/CTO, HubSpot. Mission: Help millions grow better. Write articles about startups, scaleups and growth at http://ConnectingDots.com (free subscription).

Boston, MA
dharme.sh/dharmeshtb
Joined March 2008
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You likely have people on your team that have been consistently *right* most of the time. They tend to push for a particular decision/path and turn out to be right over the fullness of time. Let's call them "Ingrid The Instinctive" (made up name). A lot of this is often not because Ingrid has better data or more context -- she just has better instincts. Let's call it "decision taste". If you're in a leadership position, here's something to consider: By convention, when faced with an important decision that the team is debating, tip the scale a bit in favor of the Instinctive Ingrids and their decision taste. The burden of proof should not completely rest on them to "prove" their case and convince everyone else beyond all reasonable doubt. Often, these "instinctively right" people are not great at explaining *why* and making a strong case. Sometimes, they don't even *know* in their own heads why they lean a certain way on a certain decision. We should learn to listen to them anyways. We don't always have to go their way -- but we should at least listen more intently. *Especially* if they're particularly passionate about a particular decision/debate. And, if a decision is starting to look like a coin-toss (there are great arguments both for and against each option), you're probably smart to say: "let's just go with Ingrid". Oddly, I didn't learn this lesson just from being a working professional for 30+ years -- I actually learned it from being an indie investor in 150+ startups. One pattern I've seen over the years is that there ARE founders with really good instincts. On average, they just make the right calls. This is easier to tell in a startup, but harder in a larger company. Have you come across these instinctually right people?

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