This story resembles more or less my experience and what I'm

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This story resembles more or less my experience and what I'm seeing around: These guys automated 50% of their IT requests in a few days using Serval, but they didn't lay off anyone. Instead, they moved their engineers into other teams and had them work on much harder problems. Zero layoffs. Engineers doing better/harder things. I'm seeing the same pattern over and over again.

jakeserval@jakeserval11h ago

I was on @CNBC Squawk Box with one of our customers, @JackGretz, the CEO of @SeatGeek to talk about how they used Serval to eliminate the ticket backlog and redeploy their engineers as embedded business partners. ⚡ 50% of IT requests automated in first 60 days ⚡ 132 automations built in 8 weeks ⚡ Zero layoffs. Hiring this year already ahead of all of last year ⚡ IT time redeployed to solve harder problems When you automate the low-hanging tasks, the support requests and the password resets, you can take the most technical people in your organization and deploy them into work that's more productive than what they were doing before. Full clip below. 👇 @getserval