A customer cancels a $30,000 contract at 2 a.m. There was no meeting, no negotiation, because the sales rep was an agent. Agents are not loyal, writes @fkpxls. They price the value in milliseconds and switch. Design polish does not move them, because they never see the interface. Her call: the winners will be headless and regulated. The winners of the future will be boring infrastructure. Read Tina’s Thesis Statement:…