Customer service is being automated faster than a perceptible field like movie directing. Each ticket has a binary outcome: resolved or unresolved. Some customer problems get solved better than others. But people generally agree on whether a complaint was addressed or not. It’s harder to judge a movie director’s success. It’s even harder to assess objectively whether a director is average or exceptional. @jimprosser, founder of Tamalpais Strategies, thinks automation risk depends partly on…