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Every piece of software you have ever shipped had one assumption baked into it. A human is on the other end. Srini Raghavan's point on the episode is that MCP breaks that assumption, and most product teams have not noticed yet. He walks through his own day as evidence. Everything in Cursor happened at a command line, chatting. Everything in Slack happened by chatting with an agent. The Freshservice MCP he demoed was not built for a person to look at. It exists so Claude can query the system…
Aakash Gupta@aakashguptaAug 24
The future of engineering, design, and product management is Product Builders. I got the CPO of $3.4B Freshworks ($FRSH) to show me: 0:00 Why PM, designer & engineer titles die 2:31 The Product Builder role 4:03 Data first vs AI first 5:07 The AI PDLC 6:59 PRD Genie 9:59 Why Cursor 13:04 The 12-step process live 17:25 The agent asks PM questions 19:08 Why he switched to Grok 22:46 The finished PRD 24:41 Can you trust an AI PRD? 27:02 PRD to prototype in Figma Make 35:43 Where judgment still matters 37:14 Inside Agent Studio 43:52 The Slack agent demo 49:45 Freshservice MCP + Claude 57:01 PM ratio went 1:20 to 1:1 59:24 Roadmap for CPOs 1:02:21 How Freshworks hires AI PMs
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