Sharing wins is easy. Sharing fails is important. Yesterday I got a new paying customer for MiormIro. A few hours later, he cancelled his subscription. What happened? He ran into a bug. As soon as I saw his message, I reached out immediately. I explained what was going on, offered a workaround, and let him know the bug is already fixed and will be shipped in the next version. He didn’t reply, and later cancelled. And honestly? That’s okay. For a long time, I was scared to ship. I was…