Financial models are about to get an overhaul. Company GTM today has baked in forgetfulness, bandwidth, and friction. Agents change all 3. Companies issue rebates for products, because they know well over half of their customers will forget to send them in. Companies with monthly subscribers assume that many of those accounts are inactive and will just keep paying. Companies make refunds harder so people will just give up and eat the cost. But over a billion people use AI…

Allie K. Miller@alliekmiller2d ago

Truly. Our models are based on people dropping balls - we ASSUME people will miss our discount codes or wait too long to sign up or join a meeting late. All of that will end. https://t.co/LlLgKg38ib