It’s such a rare opportunity to study human–AI collaboration at scale, given the constraints around data access and privacy. Huge thanks to @AnthropicAI for making this possible through the Anthropic Insights system, and for their support throughout the project. We started this work with several hypotheses we’d been thinking about for a long time (around task criticality and delegation, human agency, and friction). But what surprised us is that the findings consistently point back to the **human side** of human–AI collaboration. More details in 🧵