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Most AI product demos start with a blank prompt. This one starts by asking for an epic ID. Srini Raghavan, CPO at Freshworks, opened his actual working setup on the episode and initialized a real project. Not a toy. The performance analysis feature that was missing when they shipped X Agent Studio for employee experience, a fast follow on the version they built for Freshdesk back in November 2025. Worth pausing on what the system asks for before it does anything. Business unit. Epic ID.…
Aakash Gupta@aakashguptaAug 24
The future of engineering, design, and product management is Product Builders. I got the CPO of $3.4B Freshworks ($FRSH) to show me: 0:00 Why PM, designer & engineer titles die 2:31 The Product Builder role 4:03 Data first vs AI first 5:07 The AI PDLC 6:59 PRD Genie 9:59 Why Cursor 13:04 The 12-step process live 17:25 The agent asks PM questions 19:08 Why he switched to Grok 22:46 The finished PRD 24:41 Can you trust an AI PRD? 27:02 PRD to prototype in Figma Make 35:43 Where judgment still matters 37:14 Inside Agent Studio 43:52 The Slack agent demo 49:45 Freshservice MCP + Claude 57:01 PM ratio went 1:20 to 1:1 59:24 Roadmap for CPOs 1:02:21 How Freshworks hires AI PMs
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