📝 Simple is not always better (and it’s often worse) I built a simple agent to show you how easy it is to mess things up. It’s an agent that handles customer refunds, and because the process is straightforward, I designed a streamlined end-to-end architecture. Here is the diagram illustrating what I did: We have a store, a support team, and my agent helping with refunds. When a customer is unhappy with their purchase, they contact support. We then have the Return agent pick up the request…