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Finding signal on Twitter is more difficult than it used to be. We curate the best tweets on topics like AI, startups, and product development every weekday so you can focus on what matters.
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How AI for the enterprise is evolving, from owning a task to owning an outcome: 1. Assistant: handles one task in seconds, like sending a follow-up email. Companies pay for it out of their software budget. 2. Agent: handles one interaction in minutes, like a customer's refund call. It takes on work people used to do, so it gets paid for out of the labor budget. 3. Long-running agent: works toward a goal for weeks or months, like getting an injured client the biggest settlement possible.…
Winning The Relay Race: Long-Running Agents In High-Value Customer Journeys Traditionally, calling your internet provider’s support hotline about an outage went something like this. A robotic voice greeted you as a valued customer, then made you spend several minutes on phone
