Joe Inzerillo, President of Enterprise AI at @Salesforce, says successful AI adoption requires organisations to redesign how people and agents work together: "If I want to build my company so that agents can be successful alongside humans, that requires change." "Companies are realising that the reason their first AI pilot failed wasn't necessarily the technology. It was the organisation needing to adapt to a new way of working." "I use an F1 analogy. You have an F1 car on a racetrack, but…