The most common reasons why AI pilots fail, even at the 'best' companies: In order of prevalence: 1. Not starting with a thorough process mapping exercise (standard operating procedures vs. what’s actually happening across systems) 2. Automating a process step instead of the entire process (saving 8 mins in a 22-day process still leaves you with a 22-day process) 3. Not capturing baseline metrics for cycle time, cost per transaction, error rate, etc. 4. Building a sidekick instead of a…