The way agents are collapsing the adoption timeline for new platforms completely inverts how incumbency used to work. Your teams knew the platform inside out, you had docs for it, and your entire hiring pool was trained on it. Once your org was locked in, switching had real costs. The incumbents built familiarity and won by accumulating that friction. That's completely gone now. If your platform is better designed for what agents actually do, you win, and you win fast.