So much of what we do at work is still spent working around software. We switch between apps, rebuild context each time, and translate what we want to do into the steps each system expects.
AI is changing that, helping us organize software around the work, rather than us working around the software.
We’ve already seen an early version of this shift in software development, one of the first areas to adopt agents at scale. As agentic development has grown, GitHub has seen accelerating repo creation and PR and commit activity. The lesson is that more agents don’t make systems of record less important. They make trusted places to maintain information, coordinate changes, and manage state even more important. We see a similar pattern in sales, customer service, finance, and ops.
It’s why our ambition is to make Copilot a new OS for work that spans every model, every form factor, and every task.
But a new front end like Copilot (the “head”) is only half the story. We also need a governed foundation that makes the underlying business logic and context historically locked inside individual CRM, ERP, and other apps available to agents (the “headless” layer).
After all, a model’s intelligence only becomes useful to a business when it has the right context and the right tools to act. You need a system that can understand someone’s intent, bring in the relevant organizational and business context, and invoke the right workflows.
For us, that means bringing together Copilot as the multi-model harness and agentic layer, the business logic in our apps, and the systems of record they run on, combined with connectors to other data sources. Microsoft IQ connects those layers together.
This gives Copilot and agents a rich understanding of the business, connecting organizational knowledge with business data, processes and tools so they can reason over the work and act within the rules of the enterprise. It is not just about exposing existing APIs to an LLM, but architecting business context itself for AI.
It’s why today we announced 30+ new Copilot skills across Dynamics 365 Sales, Service and Customer Insights, <as Jeff explains here>, bringing these CRM capabilities directly into the flow of work. And it’s just the start for us.
With these skills, you can use Copilot across Chat, Cowork, Autopilot, and even Code to complete even more end to end workflows across your business.
But it’s not just about getting work done with Copilot.