Customer experience
27 tweets
Starting at midnight PT tonight, all Pro and Max plans have 2x their usual usage limits through New Year's Eve.
Instead of just throwing AI at its sales team and expecting results, @NotionHQ did something different: they turned an engineer into a full-blown BDR for a month. This immersion led to a much clearer understanding of the right problem to solve with AI. “From the outside, it seems obvious we should make the sales team move faster by doing account research for them. But when Theo came in and did research, where he ended up was actually account prioritization,” says @PraveshMistry, Notion’s Head Global of Sales. The result was an internal tool that gives reps product signals they use to better prioritize which accounts to reach out to, while also providing them with customized messaging to edit and use in that outreach. If you’re developing internal AI tools, this process is a clear example of how to find the real problem before writing a single line of code. Read the story here: https://firstround.com/ai/notion
I’m running these 3 businesses: - LinkTree for entrepreneurs - Google Analytics for businesses - A marketplace for startups I’ve seen thousands of businesses. One thing I realized is there are millions ways to make money online. You don’t need a trendy idea You don’t need AI in your biz name You don’t need a fancy landing page Solve a problem at least 1,000 ppl have. Don’t quit until you’ve tried everything to reach them all. Repeat for 10 problems. That’s it.
We've received some feedback about a potential degradation of Opus 4.5 specifically in Claude Code. We're taking this seriously: we're going through every line of code changed and monitoring closely. In the meantime please submit any transcripts with issues through /feedback
I built a full startup marketplace: Sellers: - Chat with buyers - Manage your listings - Verify with government ID Buyers: - Chat with sellers - Discover startups - Verify with government ID If you've listed your startup for sale on TrustMRR, here's how to see all the offers you've received: 1. Go to the /login page 2. Claim your startup(s) 3. View offers in the Chat tab If you're buying startups on TrustMRR, visit the /login page to view and manage all your offers. Buyers and sellers with verified government IDs will receive a boost (more visibility for sellers, less chance of hitting the spam filter for buyers). The missing piece is Escrow (or a similar service) to facilitate asset transfer. I’m not familiar with this, so suggestions are welcome!
Bad ideas vs good ideas Habit tracker Gut health tracker to help people fix their health issues Todo list Auto generated checklists for lawyers from a client file Link in bio Productized service to build websites for churches Directory of tools for indie hackers Directory of in-home hairdressers sorted by city The best CRM ever Browser extension to automatically create an entry to the biggest CRM on the market from a LinkedIn profile, an X account, an email etc Social media scheduler Content planner with AI creation for Vtubers Super AI chatbots AI assistant trained on Shopify documentation for e-commerce support teams Pomodoro timer Time tracking app that auto generates invoices for freelance translators Job board for devs Reverse job board for godo developers All of those are 100% random ideas, but they’re all niched, with a specific target, easy distribution, and an existing market. Coaching sessions starts at $300/h
I've scaled 4 products past $100k MRR everyone asks for the strategy here's what actually worked: 1. week 1: build something, anything, ship it 2. find 5-10 people, get them to try it 3. become annoying - DM, email, call 4. watch them use it (most won't) 5. ask why, fix it, ship again 6. daily check-ins, daily updates 7. solve their actual problem, not what you think it is 8. keep shipping until they beg you not to change anything 9. that's your signal - now go loud 10. content everywhere, SEO grind, paid ads 11. double down on channels that work 12. cut everything else the gap between $0 and $100k? steps 3-8 most people never leave their code editor you can't build a business without talking to humans
Wow Atlassian did it again, they officially killed Loom. Can't watch a video the 2nd time without logging in. Optimizing for some weird shit metrics that the PMs think will look good on their performance review. And I'm on a webview in a 3rd-party app, they probably don't know how annoying it is to log in in this state. Even if I log in now, the next Loom link I click will ask me to login again because it is a fucking webview with no permanent cookies. Looking for an alternative now. Rant over, thanks for reading
we are looking to invest in the next Lovable, Spotify and Klarna reply to this with what you are building and your unique insight Example: Spotify's founder unique insight was that piracy wasn’t a “people won’t pay” problem, it was a UX problem, and if you made music instant, searchable, and cheaper than illegal downloads, people would switch
3 Cambridge PhDs built AI so real that callers think it's a human. Now it powers FedEx, Marriott, and Caesar's Palace. Here is what make PolyAI's voice AI different:
The real moats in 2025: specific workflows, proprietary data with real switching costs, distribution, and UX that makes AI disappear into the job-to-be-done. Simultaneously: we are early (only a % are using AI properly) so this is an amazing time to start a startup.
Netflix House Dallas just opened. It’s not a store or a theme park. It’s a 100,000-square-foot world where entertainment and commerce are one. You walk through @Stranger_Things. You play @squidgame. The commerce isn't a separate step at the end. It’s part of the story. When the experience is this immersive, the technology has to be invisible. This is where Shopify POS comes in. Our mobile tech means the staff meet fans exactly where they are. No counters. No bottlenecks. Just a seamless flow. @Netflix built the world. @Shopify makes it shoppable. This is the future of retail.
Hot take: Vibe coding isn’t the problem. Blind coding is. Know your system. Know your user. Know your distribution. Everything else is just tools.
I love Substack. Always have. Their team is great. But a silent change could force me off the platform if it stays. They broke email. My paid subscribers cannot read today's paid newsletter on mobile without downloading the Substack app. @SubstackInc: roll this back. Now.
Talk to your customers. Talk to your customers. Talk to your customers. I promise they know more about your startup's roadmap than you do.
Sharing wins is easy. Sharing fails is important. Yesterday I got a new paying customer for MiormIro. A few hours later, he cancelled his subscription. What happened? He ran into a bug. As soon as I saw his message, I reached out immediately. I explained what was going on, offered a workaround, and let him know the bug is already fixed and will be shipped in the next version. He didn’t reply, and later cancelled. And honestly? That’s okay. For a long time, I was scared to ship. I was afraid that users would run into bugs. And that’s exactly what happened. But here’s the thing: I’m not scared anymore. Because now I know that: • Bugs will happen • You can’t control every outcome • What matters is how you respond when things break Most people only share the wins. I want to share the reality, the uncomfortable parts too. I’ll keep shipping, keep fixing, and keep learning.