Customer experience

This is such an elegant way to say “don’t call or email us about this package”.

Claude Code in Slack has changed how quickly we respond to user feedback and ship product improvements We have a user feedback channel where we regularly tag in @Claude to investigate issues and push fixes

The real moats in 2025: specific workflows, proprietary data with real switching costs, distribution, and UX that makes AI disappear into the job-to-be-done. Simultaneously: we are early (only a % are using AI properly) so this is an amazing time to start a startup.

the attention economy is dead. it's the trust economy now.

We're bringing some of Claude’s most-used features to the free plan. File creation, connectors, and skills are all now available without a subscription.

Starting at midnight PT tonight, all Pro and Max plans have 2x their usual usage limits through New Year's Eve.

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If you use any software, you will hit bugs. Only a tiny 5% of your users will ever report bugs. The speed at which those bugs are fixed is the true measure of a founder in mastery of their craft.

If the future is agents using your product, how do you even track user retention and build customer loyalty? Is it number of agents that access your APIs/MCP every week? How do you get agents to discover your product - make it super easy for LLMs to find online? All interesting questions to think about. Do folks have good answers?

GPT-5.4 quietly changed something that matters more than any benchmark... ChatGPT's personality finally doesn't suck i know that sounds blunt but it's the first time in months where i can open ChatGPT and just talk to it without loading custom instructions to stop it from being cringe Claude never had that problem... you opened it, typed what you needed, and it responded like someone who understood the assignment that difference in feel is what drove tons of users to switch Opus 4.6 didn't become the default for OpenClaw just because of raw compute, it became the default because people genuinely enjoyed working with it personality is what keeps you inside a model... before benchmarks, context windows, or pricing now OpenAI caught on, conversations feel natural and the model finally stopped fighting you on everything gg

I sat down with @mignano in my hometown to share stories about my childhood and what life is like when you’re customer support for 500 million people.

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If you want to start a company but don’t have “the idea”. 1. Find a large incumbent that is weak and outdated. 2. Find a segment of customers that is not their core target market. 3. Understand what that customer segment wants but the incumbent can’t provide them without harming the product for their core customer base. 4. Create the standalone product serving those features only, to that underserved base. If your 100% unwavering focus is someone else’s side project, your chances of winning; skyrocket.

I've scaled 4 products past $100k MRR everyone asks for the strategy here's what actually worked: 1. week 1: build something, anything, ship it 2. find 5-10 people, get them to try it 3. become annoying - DM, email, call 4. watch them use it (most won't) 5. ask why, fix it, ship again 6. daily check-ins, daily updates 7. solve their actual problem, not what you think it is 8. keep shipping until they beg you not to change anything 9. that's your signal - now go loud 10. content everywhere, SEO grind, paid ads 11. double down on channels that work 12. cut everything else the gap between $0 and $100k? steps 3-8 most people never leave their code editor you can't build a business without talking to humans

Polymorph helps consumer & self-serve apps deepen engagement: they build live user profiles from in-app behavior and send custom messages at the right time and channel. Early customers already see 3.6x better reactivation rates. Congrats on the launch, @androo_sy, @DavidhNie, and Manas! https://ycombinator.com/launches/PZ3-pol…

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I’m tired of seeing this. A random .supabase.co URL on a Google login screen. Builders, for the love of God, verify your domains. Users don’t think “oh cool, Supabase.” They think “this feels sketchy.” You’re not losing customers because of features. You’re losing them before they even log in. It doesn’t take much to fix, and it quietly kills trust if you don’t. Ship like you actually want people to trust you.

a lot of my customer support now is me talking to other people's agents and i can absolutely tell when they are using some retarded half baked clanker model VS when they are using claude or codex.

My agent looked up every Amazon product I've bought in the last 10 years, called each manufacturer, said it broke and demanded a replacement. I now have 6 TVs, 12 printers, 2 microwaves, and 800 tubes of tooth paste.

This might be the SCARIEST and/or CRAZIEST thing I've done in years. But, here we go... Even before PLG (Product Led Growth) there is usually Founder Led Growth. I've long believed that *everyone* in an early-stage startup should be selling the product and helping customers get value. Even if you've never done sales. *Especially* if you've never done sales. But, there's no reason to limit this to just the early days of a startup. So, in the spirit of curiosity, learning and love, I'm trying something new. I'm going to jump back into "early-stage" mode and help sell HubSpot. Not just sell the vision of HubSpot (which I do all the time), but sell the actual product/platform that we provide to customers. HubSpot is 20 years old and has 280,000+ customers. Why would I do this? Simple, because: I LOVE HUBSPOT! And, I want to share my love with as many other founders and founding teams as I can. Also because I'm competitive and love a challenge. I'm going to track it all and see how many customers I can attract to HubSpot Free or Starter edition. I've got a ton of ideas I want to try that I think will help drive sign-ups. As part of this effort, I'll be creating a series of "founder to founder" videos. Some ideas I have: 1) A "speed-run" of signing up for HubSpot and getting your first contact in there and starting to use it. 2) A demo/screencast of how I *personally* use HubSpot for @AgentDotAi (a @HubSpot Next project). It has 2.5M users and is growing. So, it's a *real* startup with real data. I get to also then show-off how we're using HubSpot with AgentAI to automate some things (like monitoring for VIP signups). 3) WTF is an ACP (Agentic Customer Platform) and does a startup really need one? 4) Why can't I juse vibe code my own CRM? 5) Why wouldn't I just use one of the super-cool AI-native CRM products? Or...any questions that you folks have. Phew! I'm nervous...but excited. If you're already a HubSpot customer, THANK YOU! If not, then give me a chance to convince you. :) Visit: GOHUBSPOT .ai And in the meantime, please reply with your comments, questions and pushbacks for upcoming videos. Off to the races! Thanks for your support.

Gemini 3.1 Pro with deep research is the ultimate marketing tool... you can study an entire industry... competition, offers, positioning... all the way down to your precise target audience from there you can craft any marketing material: - landing pages that convert - email sequences that resonate - content that stops the scroll everything becomes super targeted, solving actual core pain points and written in the exact language your persona uses

It's kinda nice that I and others can just tweet product feedback on here and founders (at least the ones who care) will respond. On the flip side, it's a bear signal if nobody on the product team is active on here and the company only has a brand account. @X is probably the main qualitative feedback loop for most AI products.

New voice agent edge case just dropped 😂 “They kept politely confirming things, asking for clarification, thanking each other, re-confirming previous confirmations”